Supervisor- Grading at Gemological Institute of America

Essential Duties
 

• Drive the team's operational production work flow amongst the different duties performed by the team to meet the daily production goals. 
• Duties such as working closely with  all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan;
• Track the  resources required such as i.e. equipment/devices, staff’s work schedules, etc. to maximize daily productivity and operational efficiency at Surat Location
• Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed during Evening Shifts
• Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization
• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination
• May be required to work with the respective departments to ensure that the team’s orientation and training seminars/events arranged from time-to-time in accordance with the work plan; identify areas of improvement/ development for staff and provide appropriate plan or approach the management with a proposed development/training plan if needed
• Subject matter expert in solving any issues that come from Technical teams
• Build strong collaborative relationships and team environment to deliver the team’s goals (the collaborative relationship extends across all functions of the lab)
• Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management’s approval. (i.e. specific device technical issues, process flow issues, client feedback, etc.)
• Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)
• Be responsible for the team’s service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)
• Proactively participate in and provide recommendations for improvement of the Lab’s operational processes and systems
• May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments
• Perform other duties as needed or per business needs ensuring that all policies and procedures established under the Laboratory’s Management System (LMS) are acknowledged and implemented at all levels of the department in alignment with requirements of ISO/IEC 17025:2017 standard.

Qualification:
 
Atleast a Bachelor’s degree preferred

Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position

Willing to join the organization and grow to leadership role in  the long term

Communication skills in English, Hindi and/or Gujarati preferred

Interview Process

Aptitude Test

In-Person Technical Round

HR Round for salary discussions