We at Malabar Gold and Diamonds are looking for ASSOCIATE TRAINEE - GUEST RELATION for our Andheri, Mumbai Location having knowledge of  Sales and services related to Jewellery industry.

RESPONSIBILITIES:

-To welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction. 

- To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section. 

- Upgrade personal and company image to stimulate maximum customer appeal. 

- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner. 

- Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis. 

-Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines. 

- Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc. 

- Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers. 

Skills Required: 

- Expertise in Customer relation 

- Good Communication Skill

Qualifications:

Any Graduate (ANY FIELD)