Roles and Responsibilities

• Act as a complete back end support for the customer interacting teams (Online, TAH & Stores) 
• Build sustainable relationships of trust through open and interactive communication with internal teams 
• Provide accurate, valid and complete information by using the right methods/tools to the customer interacting teams Keep records of internal interactions, process customer account related information in the back end. 
• Take the extra mile to engage with internal teams.
• Follow communication procedures, guidelines and policies to update the customer interacting teams 

Requirement: 

• Willingness to work in shifts & weekends (Night Shifts).
• Preferred Arts & Science Graduate (Freshers are also Fine), Graduate mandatory. 
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively Must be very comfortable using Excel spreadsheet for inputting and tracking customer data etc. 

Role Category 

Back Office/Web/Transaction Processing Human Resource