Role Title – Customer Relationship Officer
Direct Reporting Relationship – Team Leader / Area Manager
 

Role Summary:

CRO will be responsible for the allotted Territory, Customer Servicing, Prototypes/Dummy Inventory Management, Leads Management & Conversion, Achieving S ales Target.
The role shall be based out of the showroom/Office to which the executive has been assigned.

Key Responsibilities:
The key responsibilities of the CRO include, but are not limited to the following - 
● Customer Calling - Calling the customer as per the daily leads allotment.
● Prototypes /Dummy Inventory arrangement - Assist Customers in purchasing leading to Sales conversion carrying prototypes as per the customer requirements to buy jewellery - Cross-sell/up-sell 
● Responsible for providing great customer experience 
● Knowledge in data management, leads management, follow Process & Protocols, Grooming as per company standards
● Well versed with time management, Grievance management, query handling and other product knowledge.
 

Desired Competencies To perform this job successfully
● 2 to 4 years of Relevant experience 
● Strong communication skills 
● Ability to convince customers 
● Strong interpersonal skills
● Presentable physical appearance and grooming 
● Secure family background 
● Ability to speak local language and English 
● Ready to Travel / Should have own vehicle