DescriptionSummary We are looking for a Jewelry Repair Liaison to join our team. You would serve as a liaison from the customer to the bench jeweler and ensures customer satisfaction. Everyone on our team must be a RHINO! • Manage Jewelry repair desk • Accept jewelry for repair • Assist sales team with customer orders • Assist customers with concerns • Facilitate delivery of merchandise to customers Requirements • Previous management • Ability to delegate • Previous customer service experience • Experience in a luxury retail environment preferred • Ability to maintain composure in high pressure, fast-paced environment • Good listener and communicator • Organized and good at multi-tasking • Comfortable at handling phone calls and in person correspondence • Professional and welcoming presentation • Demonstrates attention to detail and has a sense of urgency • A passion for the jewelry industry Associated topics: calibrate, customer service, equipment, field service technician maintenance mechanic, maintenance technician, malfunction, millwright, repair, upgrade