General Purpose of Job: 

The Key Accounts Manager is responsible to build and maintain a strong relationship with the 
client. As the lead point of contact the Key Accounts Manager anticipates the client’s needs and works within the company to ensure they are met to help the client succeed. 

Roles & Responsibilities 

1. Operating as the lead point of contact for any or all matters specific to the client 
2. Developing a complete understanding of client needs and maintaining a strong and 
    trustworthy relationship between client and company 
3. Managing communications between clients and internal teams 
4. Ensure timely and successful delivery of client needs and solutions as per agreement 
5. Manage and maintain complete data of the Branches pan India along with employee                 details. 
6. Act as a single point of Contact for all operational issues with the Client /Client 
    representatives at their Corporate office. 
7. Create a mechanism for exception reporting to include: 
    a. Absence of HK staff 
    b. Non-replacement after absence 
    c. Deficiency/Surplus HK/Pantry material at sites 
    d. Non-replacement of worn out/damaged equipment 
    e. Maintain Stock of all consumables/materials and Reports for review. 
    f. Maintain Tracker sheet for all facility Complaints and work on closure of same. 
8. Ensure sites are being maintained as per Client requirement in adherence to the agreement 
    and scope of work 
9.  Identify areas of improvement, Implement and share best practices 
10. Review all escalations from the client end through an Root Cause Analysis and create 
      solutions to ensure no repetition in the future
11. Planning and presenting reports/ MIS’s on quarterly initiatives, attendance, training, repairs 
     & Maintenance etc. 
12. Working with vendors and team members from other departments dedicated to the same 
      client to ensure client needs are met. 
13. To work upon Improvement of Aesthetic Look of the Premise. 
14. Beautification of Terrace area 
15. Ensuring all compliances are met as per client requirement 
16. Conducting audits on operational efficiency at client sites – 

Evaluate, assess and implement corrective action if necessary 
17. Reporting to Senior Management. 

Other Duties: 
1. To attend and contribute to meetings Departmental and In house training scheduled 

and other related activities. 
2. To carry out any other reasonable duties and responsibilities as assigned. 
3. To undertake any reasonable tasks and secondary duties as assigned by the Management. 

Note: This position will be on 3rd Party Payroll