Primary Responsibilities

Sales

- Involve in counter sales to understand sales, product, customer purchase behavior, market trends etc.
- Understand the sales data analysis process of the showroom.
- Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

 

Inventory

- Acquire product knowledge
- Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market
preferences and conduct periodic review of the same.
- Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as
per the sales and customer preferences.
- Participate in product meet periodically and assist in selecting the products as per the prevailing trend
and customer demands.
- Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

 

Marketing

- Involve in Showroom day to day marketing activities.
- Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
- Understand and analyze the local market trend on regular base.
- Conduct competitor study and keep the track of the same.

 

Customer Service

- Interact with customers and understand their requirements, buying patterns and ensure that they are
served as per the Brand Promise.
- Suggest measures to improve customer service standards.

 

People Management

- Understand the Showroom manpower fixation matrix.
- Understand the duties, responsibilities and targets of the MTMs.
- Participate in morning meetings.
- Suggest measures to develop the talents of the MTMS.
- Understand the Performance Management System Process.
- Actively participate in HR initiatives to drive overall engagement and motivation.

 

Operations

- Understand the company Standard Operating Procedures (SOPs).
- Suggest measures for cost savings through implementation of process improvement initiatives.

Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone
project or regular work. The same would be suitably represented in the Primary responsibilities and agreed
between the incumbent, reporting manager and HR.