This role will require you to:
 Champion opportunities to consistently improve the Angara experience
 Create standards in accordance with industry and customer expectations
 Monitor and motivate customer experience & sales managers through conversations
 Drive business goals & strategies to pave the way for outstanding customer experience
 Identity & analyze the pulse of the customer through internal & external review channels
and proactively initiate improvements
 Coordinates & facilitates calibrations with the teams to improve the customer journey
 Identify & resolve process gaps in collaboration with support teams
 Identify training needs & plan sessions for upskilling
 Create, manage & report product/process assessments to improve knowledge
 Work & collaborate on departmental & organizational projects
 Build & drive a culture of problem solving and innovation

Qualifications :
 12-15 years of quality control & management experience
 8-10 years retail & online jewelry brands, luxury/auto brands & international
banking/financial HNI experience
 Lean- six sigma /Quality management certification will be preferred
 Jewelry education/certification will be preferred
 Graduation/Maters/PGDM/Business school in any field

Skills & Competencies:
 Monitoring skills with an eye for detail in quality
 Coach and a natural motivator
 Emotional Intelligence
 Data gathering, analysis, and reporting
 Analytical thinking & problem solving
 Cross-functional working & stakeholder management
 Project management & process improvement
 People engagement & team building
 Think big and innovate