Malabar Gold Jewellery Job: Retail Sales Officer - Bareilly at Malabar Gold and Diamonds Private Limited

Malabar Gold and Diamonds Private Limited
Malabar Gold Jewellery Job: Retail Sales Officer - Bareilly
It
Sales
Job Type:Full Time
Full Time
L
Bareilly
L
Upto 3LPA
L
Mid-Level
Posted a month ago
3248 Views
Industry :
Jewellery / Retail
Skills Required :
Counter Sales Executive

Responsibilities:

 

  • To achieve the individual sales target and execute the companys strategies 
  • To enhance the stores profit. 
  • Greet and receive customers in a welcoming manner, engage with them to understand their requirements. 
  • Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions. 
  • Drive sales through the engagement of customers through suggestive selling by building their confidence. 
  • Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach. 
  • Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. 
  • Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. 
  • Understand & handle queries and complaints of the customer and address them with the right solution. 
  • Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. 
  • Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. 
  • Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks. 
  • Gather feedback from customers or prospects and share it with the Manager for business improvement. 
  • Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. 
  • Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details. 

 

Schemes 

 

  • Inform the customers on special offers and take steps to enroll maximum customers in various schemes. 
  • Support customers in the scheme opening process and help with customer purchase against scheme balance
  • Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers. 

 

Customer Order Management 

 

Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time deliver

 

Experience:

 

Only Jewellery Experience Required Experience-1-7 yr 

Age Up to-37 yr

facebook
Twitter
Linkedin
Instagram
© Mintly LLC2024 (Operated by TB12 Technology Services Pvt Ltd)