Wondr Diamond Jobs: Order Management Executive at Wondr Diamonds, Lab Grown Diamond Company

Wondr Diamonds, Lab Grown Diamond Company
Wondr Diamond Jobs: Order Management Executive
It
Operations
Job Type:Full Time
Full Time
L
Coimbatore
L
Upto 30K per month
L
Mid-Level
Posted 2 months ago
863 Views
Industry :
Jewellery / Retail
Skills Required :
Back Office Executive

Responsibilities:

 

  • Receive and process customer orders accurately and efficiently.
  • Coordinate with various departments to ensure smooth production and timely delivery of orders.
  • Perform quality control checks on finished jewelry pieces to ensure they meet our high standards.
  • Track shipments and communicate delivery updates to customers.
  • Provide exceptional customer service by promptly addressing inquiries and resolving any issues that may arise.
  • Maintain accurate records of orders, inventory, and customer interactions.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling.
  • Stay up-to-date with industry trends, product knowledge, and new jewelry designs.
  • Continuously seek ways to improve order management processes and implement best practices.

 

Requirements:

 

  • Proven experience in order management or a similar role within the jewelry industry.
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Excellent organizational and multitasking skills.
  • Exceptional written and verbal communication skills.
  • Proficient in using order management software and Microsoft Office Suite.
  • Knowledge of jewelry production processes and quality control standards.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Ability to work well independently as well as collaboratively in a team.
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