Wondr Diamonds Jewellery Job: Customer Relationship Officer at Wondr Diamonds, Lab Grown Diamond Company

Wondr Diamonds, Lab Grown Diamond Company
Wondr Diamonds Jewellery Job: Customer Relationship Officer
It
Operations
Job Type:Full Time
Full Time
L
Coimbatore
L
Upto 4.5 LPA
L
Mid-Level
Posted 3 months ago
1771 Views
Industry :
Jewellery / Manufacturing
Skills Required :
Customer Relationship Officer

Responsibilities:

 

  • Develop relationships with current and potential customers through direct contact and follow-up
  • Provide excellent customer service by responding promptly to customer inquiries, complaints, and requests
    Identify customer needs and suggest appropriate products/services
  • Monitor customer accounts to ensure timely payments
  • Resolve customer disputes in a professional manner
  • Maintain accurate records of customer interactions
  •  Proactively identify areas for improvement and develop strategies to improve customer service
  • According to the customer needs, lab grown diamond concepts should be briefed in detail.
  • Websites should be surfed for regular price monitoring.
  • Uploading New and Customised products in website.
  • Enquiries and queries should be addressed immediately and should be escalated to the concern dept.
  • Attending social media queries based on location and reverting to the appropriate showrooms regarding the same.
  • Customers follow ups are mandatory on social medias and at all circumstances.
  • Reports should be generated on time.
  • Supporting the management in sales and willing to travel during marketing EXPOs.
  • Assisting showrooms for stock related queries and knowledge in stock management.
  • Knowledge in franchise order handling and vendor management.

 

Requirements: 

 

  • Bachelor’s degree in business or a related field preferred 
  • Previous experience in a similar role 
  • Excellent communication and interpersonal skills 
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team 
  • Being a highly interactive position, the CRM must have excellent communication skills and possess excellent written and verbal communication skills that will ensure these reports and presentations are clear, concise, and convincing.
  • Candidate must have sound knowledge in Gold and Diamond.
  • Candidate must be proficient in System and MS Office.
  • The candidate must also have an ability to create strong, meaningful, and long-lasting relationships. He must be likeable and easily relatable in order facilitate cross-functional interactions and, most importantly, consumer relationships.

 

Interview Process:

 

  • HR Round
  • Face to Face Technical Round

 

Preferred: Applicants with experience in Jewelry Industry.

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