Zoya Jewellery Job: Female RSO for Mumbai at ZOYA - Exquisite Diamond Boutique | From TATA

Key Responsibilities:

• Welcome and engage with customers in a warm and professional manner.
• Provide detailed product information and assistance, ensuring customers' needs are met with the utmost attention to detail.
• Achieve sales targets while maintaining a high level of customer satisfaction.
• Conduct personalized clienteling efforts to cultivate long-term relationships with customers.
• Manage and resolve customer inquiries or issues with professionalism and patience.
• Maintain an up-to-date knowledge of current trends in luxury fashion and jewelry.
• Participate in visual merchandising efforts, ensuring the store presentation aligns with Zoya's standards of excellence.
• Handle transactions efficiently and accurately, including processing payments, refunds, and exchanges.
• Collaborate with the store team to achieve common goals and contribute to a positive working environment.

Requirements:

• Proven experience in luxury retail sales, with a track record of achieving sales targets.
• Excellent communication and interpersonal skills, with fluency in English (knowledge of additional languages is a plus).
• Strong understanding of customer service principles and a genuine desire to exceed customer expectations.
• Ability to work flexible hours, including weekends and holidays, as needed.
• A professional appearance and demeanor that reflects the Zoya brand image.
• Minimum qualification: Graduate; further education in fashion, business, or related fields is preferred.