Zoya Job: HNI Customer Developer for Luxury Retail at ZOYA - Exquisite Diamond Boutique | From TATA

ZOYA - Exquisite Diamond Boutique | From TATA
Zoya Job: HNI Customer Developer for Luxury Retail
It
Operations
Job Type:Full Time
Full Time
L
Mumbai
L
Upto 22LPA
L
Sr-Level
Posted 13 days ago
1220 Views
Industry :
Jewellery / Retail
Skills Required :
CRM Support, CRM Executive, CRM Manager

Job Profile

 

  • Assess local market to implement a proactive & effective strategy to target & acquire HNI clients. Drive btq sales team in the field towards new business initiatives both within & outside btq environment.
  • Assess potential & propose developmental opportunities in partnership with Btq, CRM & other corporate departments.
  • Demonstrate expertise in customer base by having knowledge of top customers.
  • To consistently interact / engage with Zoya customers / New Customers & devise tailor made programs to constantly delight them.
  • To understand & conceive optimal methods/media/channels to communicate to the TG
  • Act / coach as role model for sales associates by exhibiting the highest customer service standards.
  • Drive Be-spoke as a key differentiator for the brand & as a business model.
     

Key Deliverables

 

  • Deliver on business goals of sales.
    • New Customers – Seed + Revenue Generated. 
    • o Repeat Customers
    • Be-Spoke - Revenue
  • Exceptional customer experiences.
  • Co-ordinate special orders to meet customer requests.



Right Person

 

●  Evolved / Exposed (Must be well travelled to be aware & well read)

●  Age 30 plus.

●  Prior experience in jewellery will be given preference.

(Specifically the ones who have the experience with

international jewellery businesses & wish to return).

●  Possess a full understanding of the marketplace & client

demographic.

●  High degree of customer focus & business acumen.

●  Exceptional People skills / behavioral skills.

 

Interview Process

 

  • HR Round
  • Technical Rounds (3)
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