Zoya Job: HNI Customer Developer for Luxury Retail at ZOYA - Exquisite Diamond Boutique | From TATA

Job Profile

• Assess local market to implement a proactive & effective strategy to target & acquire HNI clients. Drive btq sales team in the field towards new business initiatives both within & outside btq environment.
• Assess potential & propose developmental opportunities in partnership with Btq, CRM & other corporate departments.
• Demonstrate expertise in customer base by having knowledge of top customers.
• To consistently interact / engage with Zoya customers / New Customers & devise tailor made programs to constantly delight them.
• To understand & conceive optimal methods/media/channels to communicate to the TG
• Act / coach as role model for sales associates by exhibiting the highest customer service standards.
• Drive Be-spoke as a key differentiator for the brand & as a business model.
   

Key Deliverables

• Deliver on business goals of sales.
  • New Customers – Seed + Revenue Generated. 
  • o Repeat Customers
  • Be-Spoke - Revenue
• Exceptional customer experiences.
• Co-ordinate special orders to meet customer requests.

Right Person

●  Evolved / Exposed (Must be well travelled to be aware & well read)

●  Age 30 plus.

●  Prior experience in jewellery will be given preference.

(Specifically the ones who have the experience with

international jewellery businesses & wish to return).

●  Possess a full understanding of the marketplace & client

demographic.

●  High degree of customer focus & business acumen.

●  Exceptional People skills / behavioral skills.

Interview Process

• HR Round
• Technical Rounds (3)