Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Assist guests with their inquiries, providing accurate information about our products, services, and promotions.
• Build strong relationships with clients, understanding their preferences and needs.
• Guide guests in selecting the perfect jewellery pieces based on their preferences, budget, and occasion.
• Provide personalized recommendations and styling advice to enhance the customer experience.
• Conduct product demonstrations and explain the features and benefits of various jewellery pieces.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer requests, complaints, and concerns promptly and professionally.
• Maintain the cleanliness and visual appeal of the store to create an inviting atmosphere for guests.
• Collaborate with the sales team to achieve individual and team sales targets.
• Stay updated with industry trends, product knowledge, and market competition.

Requirements:

• Proven experience in a similar role, preferably in the luxury retail industry.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to build rapport and establish long-term relationships with clients.
• Knowledge of diamonds, gemstones, and jewellery is highly desirable.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Positive attitude, self-motivated, and team-oriented.
• Fluency in English and Hindi is required. Additional language proficiency is a plus.