This position has been filled.
₹2.4 Lakhs – ₹3 Lakhs per year
Full Time
Job Description
- Work to manage the life cycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services and restore to normal operation as quickly as possible.
- Implement approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner.
- Execute the day-to-day operations assigned for the Help desk function to ensure compliance with the established standards and procedure.
- Responsible for responding to and resolving the IT issues raised on both applications and systems.
- Prioritize incidents according to their urgency and influence on the business.
- Provide accurate and effective 2nd level of IT support to end users regarding issues raised from businesses applications and systems through proper assigning of duties.
- Produce documents that outline incident protocols such as how to handle Cybersecurity threats or how to correct server failures.
- Collaborate with the team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Communicate with upper management if major issues are found in the IT system.
- Manage the team members by re-assigning workloads and re-scheduling non-urgent tasks.
- Resolve issues reported form end users and also analyse and monitor the same to identify trends and reveal areas for improvement.
- Ensure that all end users have access to the required systems, data base and applications according to their level of authority, so as to protect the organization from potential non-authorized access.
- Administer database on a frequent basis to ensure that business interests remain confidential.
- Maintain and diagnose the applications for bug fixing and troubleshooting to ensure efficient and high quality service.
- Responsible for conducting business needs analysis and feasibility study to identify information hardware requirements of the company.
- Monitor and documents the issues raised through ticketing system for end user support and focus on continuous improvement.
- Respond timely to end user requests for assistance and ensure response to these needs, in order to facilitate high level of customer service to end users.
- Coordinate with Vendors as and when required and ensure availability of Key hardware requirements for business.
Job Role
Employment Type
Full Time
Job Requirements
Skills Required
Customer Support
Complaint resolution
Attention to detail
CRM & clienteling
Operations Manager
Software Developer
Data Entry Operator
Inventory management
Performance marketing (Meta, Google Ads)
Analytics (GA4, Mixpanel)
About Company
Malabar Gold and Diamonds Private Limited
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