Lukson Jewels is redefining luxury in the fine jewelry space with sustainable, lab-grown diamonds. We are building a strong omnichannel presence through premium partnerships, D2C platforms, and leading online marketplaces.
Responsibilities
- Sales & Consultation: Engage with online, and referral clients to understand their needs and recommend jewelry that suits their style, occasion, and budget.
- Customer Experience: Deliver a premium, personalized experience across touchpoints—calls, WhatsApp, email, and in-person interactions.
- Relationship Management: Build long-term trust with clients, ensuring repeat purchases and referrals.
- After-Sales Service: Follow up on orders, deliveries, customizations, and post-purchase support to ensure complete customer satisfaction.
- Upselling & Cross-selling: Introduce customers to new collections, lab-grown diamond benefits, and premium add-ons like customization and gift packaging.
- Data & Reporting: Maintain customer records, update CRM tools, and share weekly reports on sales conversions and customer feedback.
- Collaboration: Work closely with the design, operations, and marketing teams to ensure seamless customer journeys.
Requirements
- Bachelor’s degree in Business, Marketing, Luxury Management, or related field.
- 2–4 years of experience in sales, luxury retail, or customer success, preferably in jewelry, fashion, or lifestyle.
- Excellent communication, persuasion, and presentation skills.
- Strong client-facing etiquette and an ability to handle high-value transactions.
- Passion for jewelry, fashion, and luxury brands.
- Proficiency in CRM tools, MS Office/Google Suite, and WhatsApp Business.
Interview Process
1. HR Round
2. In Person Owners Round
Job Role
Employment Type
Full Time
Job Requirements
Skills Required
Education Requirements
Bachelor’s degree in Business, Marketing, Luxury Management, or related field.
