Job description

Key Responsibilities (but are not limited to)

• Work 60% on IT Security and/or Operational projects.
• Assist in the design and implementation of new projects.
• Provide technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.
• Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
• Server configuration and Administration
• Windows and Linux Server administration.
• Active directory installation and configuration.
• Active directory troubleshooting and domain joining.
  SQL Backup Support
• Xenserver and VMware installation and configuration.
• OS installation like windows and linux.
• Fortigate firewall installation and configuration.
• LAN and WAN configuration.
• IPsec and SSL vpn configuration.
• Computer Hardware and Networking support.
• Server status monitoring.
• Storage support like NAS and SAN.
• SAMBA server support.
• MYSQL server support.
• Fortigate policy configuration.
• CCTV monitoring and configuration support.

Backup performance, configuration Restore

• Provisioning backup and storage requests based on SLA target and per project requirement
• Performs initial backup run and testing and provide remediation if necessary
• Configuring Active directory backup
• Configures zoning in SAN and drive mapping to virtual and tape libraries
• Knowledge in SAN Structure - Disk allocation, LUNs, Zoning, Mapping

Networkingconfiguration and support

• Responsible for overall execution of network aspects and accountable for implementation of the same
• Plan the network aspects, along with short term and long term budgets..
• Monitor even the minute network failures and ensure prevention of the same.

Vendor management

• Identification of right vendors with competitive rates and services.
• Negotiation with vendors for better rates, products, durability, other technical aspects and AMCs.
• Develop a thorough understanding of firm s applicable hardware/software configurations. This includes internally developed applications, software management.
• Monitor and update incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
• Collaborate with Enterprise IT operation teams in order to restore service and/or identify problems.
• Assist with mobile phones with maintenance and troubleshooting.
• Support video, audio and web conferencing through PC and units.

Core Competencies

• Good understanding of systems architecture.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Good negotiation, interpersonal and conflict resolution skills.
• Ability to analyze and diagnose technical problems.
• Able to work both within a team and independently to resolve complex issues.
• Able to liaise and collaborate with all staff locally and internationally.
• Self-motivated and committed to excellence in the workplace.