Key Responsibilities:

• Provide exceptional customer service and ensure customer satisfaction by understanding their needs and assisting them in making informed jewellery purchases.
• Demonstrate in-depth knowledge of our product range, including features, benefits, and promotions, to effectively communicate with customers.
• Achieve sales targets by employing effective sales strategies and maintaining a high level of personal sales performance.
• Maintain visual merchandising standards within the store according to Tanishq guidelines.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Handle customer complaints and queries promptly and professionally, ensuring customer loyalty.
• Participate in inventory management and ensure the security of merchandise.
• Stay updated on current industry trends, market activities, and competitors.

Requirements:

• Proven experience as a Retail Sales Officer or similar role in the jewellery industry (minimum 2 years preferred).
• Strong understanding of customer service and sales principles in a retail environment.
• Excellent communication and interpersonal skills, with the ability to engage customers positively.
• Ability to work effectively both independently and as part of a team.
• High school diploma; further education in Sales, Marketing, or relevant field will be an advantage.
• Flexibility to work in shifts, including weekends and holidays.
• Proficiency in English and local languages.