User Support & Helpdesk Provide L1/L2 support for desktops, laptops, printers, barcode/RFID scanners, label printers, and handhelds on the shop floor. Install, configure, and update OS, drivers, and business applications. Troubleshoot hardware/software issues and document resolutions. ERP & Business Applications Support ERP (e.g., SAP Business One/Tally/Custom ERP) and integrations with production/stock modules. Create/modify user roles, access rights, and basic reports. Coordinate with vendors for customizations, updates, and incident resolution. Network & Infrastructure Maintain LAN/Wi-Fi, switches, routers, firewalls, and Internet links; monitor uptime and performance. Manage Active Directory/O365 accounts, email, shared drives, and group policies. Administer servers (Windows/Linux), VMs, NAS/SAN storage, and backup jobs. Security & Compliance Implement endpoint protection, patching, and regular security audits. Enforce access controls and data protection aligned to company policies. Support CCTV, biometric attendance systems, and door access systems. Production IT & Devices Support CAD/CAM workstations, jewelry design software, 3D printers/scanners, laser machines, and hallmarking/testing devices software interfaces. Ensure label printing, barcode/RFID tagging, and item tracking systems work reliably. Coordinate with maintenance for IT aspects of machinery PLC/HMI interfaces where applicable. Data & Reporting Assist in data extraction from ERP, basic SQL queries, and Excel-based dashboards. Maintain asset inventory, license tracking, and IT documentation. Projects & Vendor Management Execute small IT projects (network upgrades, backups, migrations). Evaluate and onboard vendors for hardware, AMC, and software support. Negotiate SLAs and track performance.

2–4 years in IT support/administration; manufacturing environment experience preferred. Hands-on with: Windows OS, basic Linux, Microsoft 365/Exchange/SharePoint/Teams. Active Directory, group policies, DHCP/DNS. Networking (TCP/IP, VLANs, VPN, firewalls—Fortinet/Cisco/MikroTik preferred). ERP support (SAP B1/Tally/Custom) and SQL basics. Backup tools (Veeam/Windows Backup), endpoint security (Defender/Symantec). Printers, scanners, and label/barcode systems. Knowledge of CAD/CAM software used in jewelry (e.g., Rhino/MatrixGold/AutoCAD) is a plus. Experience with CCTV, biometric attendance, and access control systems is a plus.