Hiring for Supervisor Pre/Post Grading Team in Surat at Gemological Institute of America

GIA Surat is looking to hire Supervisor (PPG)-Pre Post Grading Team.

Job Location: Surat – Gujarat

Shift: Day shift (7:30 a.m. to 4:30 p.m.) and evening shift (5:15 p.m. to 2:15 a.m.)

Supervisor Job Essential Duties:

• Manage team's operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production plan, etc.)
• Manage resources required (i.e. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency
• Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.
• Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member's professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.
• Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization
• Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process.
• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination
• May be required to work with the respective departments to ensure that the team's orientation and training seminars/events arranged from time-to-time in accordance with the work plan; identify areas of improvement/ development for staff and provide appropriate plan or approach the management with a proposed development/training plan if needed
• Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary
• Build strong collaborative relationships and team environment to deliver the team's goals (the collaborative relationship extends across all functions of the lab)
• Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management's approval. (i.e. specific device technical issues, process flow issues, client feedback, etc.)
• Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)
• Be responsible for the team's service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)
• Proactively participate in and provide recommendations for improvement of the Lab's operational processes and systems
• May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments
• Perform other duties as needed or per business needs Ensuring that all policies and procedures established under the Laboratory's Management System (LMS) are acknowledged and implemented at all levels of the department in alignment with requirements of ISO/IEC 17025:2017 standard

Supervisor PPG Grading Job Qualification:

• Bachelor’s degree preferred.
  Qualification: HSC/Graduate with reasonable English communication skill
• This is the first leadership role, responsible for day-to-day operational management of client services team in order to manage client accounts; be responsible for overall workflow to complete services for assigned clients.
• The ideal candidate should have good people management and communication skills.
• A bachelor’s degree is preferred. Minimum 5 years’ experience working as a team leader in any customer-centric, progressive work environment
• Willing to join the organization and grow to leadership role in the long term
   

Supervisor Job Interview Process

• Aptitude Test
• In-Person Technical Rounds
• HR Round