UMA Ornament Job: Junior CRM Executive at Uma Ornaments, Leading Jewellery Manufacturer

Uma Ornaments, Leading Jewellery Manufacturer
UMA Ornament Job: Junior CRM Executive
It
Operations
Job Type:Full Time
Full Time
L
Mumbai
L
Upto 15k per month
L
Entry/Fresher
Posted 2 months ago
182 Views
Industry :
Jewellery / Manufacturing
Skills Required :
Customer Relationship Officer

Key Responsibilities:

 

  • Assist in the development and implementation of CRM strategies to improve customer engagement and retention.
  • Manage and update customer database with contact details and interaction history.
  • Monitor customer feedback on various platforms and respond to inquiries and concerns in a timely and professional manner.
  • Collaborate with the sales and marketing teams to develop targeted campaigns, promotional offers, and newsletters.
  • Analyze customer data to identify trends, preferences, and areas for improvement in our products and services.
  • Prepare regular reports on CRM activities and their impact on customer satisfaction and sales performance.
  • Contribute to the continuous improvement of CRM processes and tools.

 

Qualifications:

 

  • Bachelor’s degree in Marketing, Business Administration, or related field.
  • 0-2 years of experience in customer service or CRM roles, preferably in the retail or jewelry industry.
  • Strong interpersonal and communication skills, both written and verbal.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with strong organizational and analytical skills.
  • Passion for delivering exceptional customer service.
facebook
Twitter
Linkedin
Instagram
© Mintly LLC2024 (Operated by TB12 Technology Services Pvt Ltd)