UMA Ornament Job: Junior CRM Executive at Uma Ornaments, Leading Jewellery Manufacturer
UMA Ornament Job: Junior CRM Executive
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Industry :
Jewellery / Manufacturing
Skills Required :
Customer Relationship Officer
Key Responsibilities:
- Assist in the development and implementation of CRM strategies to improve customer engagement and retention.
- Manage and update customer database with contact details and interaction history.
- Monitor customer feedback on various platforms and respond to inquiries and concerns in a timely and professional manner.
- Collaborate with the sales and marketing teams to develop targeted campaigns, promotional offers, and newsletters.
- Analyze customer data to identify trends, preferences, and areas for improvement in our products and services.
- Prepare regular reports on CRM activities and their impact on customer satisfaction and sales performance.
- Contribute to the continuous improvement of CRM processes and tools.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or related field.
- 0-2 years of experience in customer service or CRM roles, preferably in the retail or jewelry industry.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong organizational and analytical skills.
- Passion for delivering exceptional customer service.
Thank you for Applying for the Job. You will be notified via Email about the next steps
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