We are seeking an experienced Sr. Collections Specialist to handle B2B collections for US-based clients. The role involves managing accounts receivable, ensuring timely collections, and maintaining strong client relationships through effective communication.
Responsibilities
š Collections & Client Communication
Handle outbound and inbound calls with US-based B2B clients
Follow up on outstanding invoices and ensure timely collections
Maintain professional and effective communication with international clients
š° Accounts Receivable Management
Monitor accounts receivable aging reports
Prioritize collections based on overdue accounts
Resolve billing discrepancies and disputes in coordination with internal teams
š Reporting & MIS
Maintain accurate records of collection activities in CRM/ERP systems
Prepare daily, weekly, and monthly collection reports
Track key metrics such as DSO (Days Sales Outstanding)
š¤ Cross-Functional Coordination
Coordinate with finance, sales, and operations teams
Ensure proper reconciliation of accounts
Escalate critical issues when required
Requirements
3ā6 years of experience in US collections (B2B voice process preferred)
Strong communication skills (English mandatory, neutral accent preferred)
Experience in handling international clients
Good understanding of accounts receivable processes
