Founded in 2006, CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.CXG specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, CXG delivers 360-degree customer experience framework to over 200 of the most prestigious brands.<a href="http://www.albatrosscx.com/" rel="nofollow noreferrer noopener"></a>

Freelance Luxury Brand Evaluator

Zenarate uses cutting-edge speech processing, AI, and machine learning to empower contact center agents to deliver the best experience possible. Some facts about the business: We are an exciting and profitable SaaS company, with 100% year-over-year growth. Profitable growth means that we have control over our destiny and you will be part of an organization that is focused on customers and employees first. Our platform is used in over a dozen countries and 13 languages by leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines. We have won multiple awards from premier organizations, including the American Business Awards (Stevies). Our management team has a very successful track record of building multiple successful companies.  You will be part of building a disruptive, $1B+ business following the demand curve of AI in the contact centers.  About the Position The Software Engineering Lead will be part of a team working on development of a custom-made workflow engine which will be integrated with Zenarate’s core product to provide automation at a certain degree. Since this is a new product in the nascent stages of the SDLC, the engineer is expected to write clean, optimized and efficient code, unit test cases, maintain Javadoc, document APIs, perform peer reviews and create relevant documentation of the architecture and features being built. This position also requires the engineer to be proactive in collaborating with the front-end developers and other team members to design and develop scalable and robust solutions.Skills &amp; Responsibilities: <ul><li>Analyze, design and develop extremely reliable, scalable and high-performing web applications. </li></ul><ul><li>Collaborate with product management from time to time to understand and evaluate business requirements and translate them into new features within the timeline. </li></ul><ul><li>Should be a proactive self-starter who can propose and implement solutions and underlying techniques for problem statements in the effort of obtaining results. </li></ul><ul><li>Work with other developers and team to ensure that new features are delivered and that issues are fully tested with minimal defects. </li></ul><ul> <li>Contribute towards the development and application of advanced concepts, technologies and hold an area of expertise within the team. </li> <li>Address architecture and design issues of products or technologies and provide strategic reasoning of introducing new technologies in his/her area of expertise.  </li> </ul>

Software Engineering Lead

<img src="https://workablehr.s3.amazonaws.com/uploads/photos/239938/55167f1362f3a39ef8c93eeefffe5b7f.png" width="250px" height="auto" style="width:250px;height:auto" />Company Introduction:Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.For more info please refer to <a href="https://www.keywordsstudios.com/" target="_blank" rel="nofollow noreferrer noopener">https://www.keywordsstudios.com/</a>

Senior Research Associate - AI

<img src="https://workablehr.s3.amazonaws.com/uploads/photos/239938/55167f1362f3a39ef8c93eeefffe5b7f.png" width="250px" height="auto" style="display:block;margin-left:auto;margin-right:auto;width:250px;height:auto" /> Company Introduction:Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.For more info please refer to <a href="https://www.keywordsstudios.com/" target="_blank" rel="nofollow noreferrer noopener">https://www.keywordsstudios.com/</a>Job Summary<a href="https://www.keywordsstudios.com/" target="_blank" rel="nofollow noreferrer noopener"></a>We are hiring Research Associates for a AI project for Gurgaon location.  The Research Associate role is focused on Prompt Writing, Annotation and Labeling in which you will focus on the improvement of an AI engine.In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements.The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time.Key Responsibilities: <ul> <li>Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts.</li> <li>Given examples, generate similar prompts and responses.</li> <li>Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions.</li> <li>Learn new software programs on the job.</li> <li>Providing supporting documentation when the AI fails.</li> </ul>

Research Associate - Fresher (Bangalore)

Research Associate - Fresher

We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from a slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their own time. Through our market-leading AI-powered chatbots and automation, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automation and AI that simply works. Companies such as Scopely, Supercell, Brex, EA, Square along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 900 million active monthly consumers are enabled on 2B+ devices worldwide with Helpshift.Some numbers that illustrate our scale:85k/rps30ms response time300 GB data transfer/hour1000 VMs deployed at peakAbout the team -Consumers care first and foremost about having their time valued by brands. Brands need insights into their customer service operation to serve their consumers effectively. Such insights and analytics are delivered through various data products like in-app analytics dashboards and data-sharing integrations. The data platform team is responsible for designing, building, and maintaining the data infrastructure that enables such data and analytics products at scale. We build and manage data pipelines, databases, and other data structures to ensure that the data is reliable, accurate, and easily accessible. We also enable internal stakeholders with business intelligence and machine learning teams with data ops. This team manages the platform that handles 2 Million events per minute and processes 1+ terabytes of data daily.About Role  - <ul> <li>Building maintainable data pipelines both for data ingestion and operational analytics for data collected from 2 billion devices and 900M Monthly active users</li> <li>Building customer-facing analytics products that deliver actionable insights and data, easily detect anomalies</li> <li>Collaborating with data stakeholders to see what their data needs are and being a part of the analysis process</li> <li>Write design specifications, test, deployment, and scaling plans for the data pipelines</li> <li>Mentor people in the team &amp; organization</li> </ul>

Software Data Engineer II

<img src="https://workablehr.s3.amazonaws.com/uploads/photos/239938/55167f1362f3a39ef8c93eeefffe5b7f.png" width="250px" height="auto" style="display:block;margin-left:auto;margin-right:auto;width:250px;height:auto" /> Company Introduction:Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.For more info please refer to <a href="https://www.keywordsstudios.com/" target="_blank" rel="nofollow noreferrer noopener">https://www.keywordsstudios.com/</a>Job Summary<a href="https://www.keywordsstudios.com/" target="_blank" rel="nofollow noreferrer noopener"></a>As a Game QA Tester at <a href="http://www.keywordsintl.com" target="_blank" rel="nofollow noreferrer noopener">Keywords Studios</a>, you will be responsible for ensuring the quality of motion sensor based mobile games on iOS, Android and Web platforms, Testing of video games on PC /game consoles. You will be working in an energetic and highly creative environment along with a group of highly talented, passionate, and successful individuals.Key Responsibilities: <ul> <li>Review game design and requirements documents and develop test plans.</li> <li>Test and report issues using JIRA, an issue tracking system used by the company.</li> <li>Work with the production team on prioritizing the issues.</li> <li>Work closely with product team and designers to understand requirements for quality assurance.</li> <li>Work independently with minimum guidance.</li> <li>Video game enthusiast with a knack for finding bugs.</li> <li>Work as member of team assigned to a project for testing a specific game.</li> <li>Execute and update Test cases assigned as per instructions and timelines.</li> <li>Identify and report functionality bugs.</li> <li>Write all bugs in conformance to internal standards and project specific requirements.</li> <li>Update all bug databases with accurate and complete information.</li> <li>Complete all tasks assigned, as per instructions and timelines.</li> <li>Work closely with other team-members to share, discuss and clarify issues essential to effective execution of project.</li> <li>Perform all tasks in strict compliance to Information security policy and quality standards</li> <li>Identify and help implement opportunities for improvement in security, quality and process controls.</li> </ul>

Game Tester - Fresher

Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the most prestigious brands.Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies offering together a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit <a href="https://workable.com/nr?l=http%3A%2F%2Fwww.albatrosscx.com%2F" rel="nofollow noreferrer noopener">www.albatrosscx.com</a>

D2c Brands Industry Jobs in India 2026

Freelance Luxury Brand Evaluator

Software Engineering Lead

Senior Research Associate - AI

Research Associate - Fresher (Bangalore)

Research Associate - Fresher

Software Data Engineer II

Game Tester - Fresher

Freelance Luxury Brand Evaluator