Experienced Sr. Collections Specialist for US B2B voice process handling collections accounts receivable client follow ups disputes and payment recovery.
Responsibilities
š¬ Communication Skills
Fluent English communication with professional phone etiquette
Strong negotiation and follow-up skills
š Analytical Skills
Ability to analyze aging reports and prioritize collections
Attention to detail and accuracy in reporting
š» Technical Skills
Familiarity with CRM / ERP systems
Good knowledge of MS Excel and reporting tools
š§ Soft Skills
Problem-solving attitude
Time management and multitasking ability
Ability to work under pressure and meet targets
Requirements
3ā6 years of experience in US Collections / Accounts Receivable
Experience in B2B Voice Process is mandatory
Strong verbal and written English communication skills
Experience handling international clients/customers
Good understanding of AR, collections cycle, and payment reconciliation
Comfortable working in night shifts (US timings)