We are hiring Asst. Manager - CRM for our Regional office in Chennai.

Roles & Responsibilities:

• Responsible for monitoring & handling all activities related to CRM software, training CRM staff and coordinating with stores.
• Should be able to acquire data from various data sources and weave the together to gain singular view of customer
• Should act as the single point of contact for all data requirements in the Marketing Department.
• Work on Call Centre data's to convert it into a leads.

Responsible for solving system issues/errors or complaints received from the stores related to performance of CRM software and get them resolved with the help of IT Dept.

• Work with Marketing and IT teams, vendors to improve customer retention and lifetime value as a cohesive brand
• Drive acquisition and customer engagement touchpoints.
• Ability to Manage Bharath Matrimony leads and connect to stores for further follow up.
• Generate overdue reports and coordinate with stores to clear them.

Requirements:

• Min 4 to 7 of years  experience in CRM campaign design in relevant industry.
• Should have good communication in English and Tamil languages.
• Strong problem solving skills and proven ability of data-driven decision-making.
• Excellent MS Excel skills.
• Good data comprehension and communication skills.

Interview Process

HR Round

In-Person technical round