Job description: 

- Contacting all incoming leads and understanding their requirements, sending detailed estimates and other information as required. 

- Responding promptly to clients via email, live chat, telephone. 

- Assist in placing the order and providing updates as and when required. 

- Overall, provide excellent customer service.

Skills:

  - Excellent communication skills and proficiency in verbal and written English + 1 other language, preferably Hindi. 

-Exceptional verbal and written skills required. 

- Willingness to learn and engage with clients with a consultative approach. 

- An entrepreneurial spirit, attention to detail and an amicable personality.

Experience:

- Previous experience in a sales/customer service role, preferably in jewellery retail. 

- Knowledge of diamonds/sapphires (preferred but not essential). 

 Remuneration will be at par with the best in industry standards, with great opportunities for career growth. Opportunity to work with a fast-growing, e-commerce company with a vibrant and rewarding work culture and enriching on-the-job training. 

 Benefits: Internet reimbursement 

 Schedule: Day shift

Supplemental Pay: Overtime pay 

Performance bonus