Responsibilities

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing /tradeshow events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Gathering the Diamond & Gold Requirements from the customers, communicating with the internal teams.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
• Managing budgets for expenses like bonuses, marketing, and travel.
• Making the company's products  as attractive to potential customers as possible.
• Followup with IGI for Grading in B2B submission and Mobile Labs.
• Meeting Clients In Person and build a better relationship with them.

Requirements

• Degree in business administration or a related field.
• 2 -3  years experience in Jewellery/Retail B2B sales.
• Experience as a sales coordinator or in administration may be advantageous.
• Skilled in MS Office and other Software products.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication in English, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.

Interview Rounds

HR Round

In-Person Technical Round