Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
• Provide information about products, services, and purchase processes.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in the database.
• Process orders, forms, applications, and requests.
• Work closely with other teams to ensure a seamless customer experience.
• Handle customer grievances and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Keep abreast of new product launches, company policies, and promotions to provide accurate information to customers.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in English and Gujarati; additional languages are a plus.
• Atleast HSC pass.