GIVA is a Silver Jewellery company focused on creating trusted silver jewellery brand in India. We are one of the fastest growing startups in the jewellery space. and are backed by Marquee investors such as A91, Sixth Sense, India Quotient along with 15+ unicorn founders. We sell our products pan India through our website, marketplaces and offline channels. Our founding team includes talent from strong backgrounds: NIFT, IITs, IIMs, CA with experience in top-tier management consulting, Venture capital and finance. You will get an opportunity to work in a youthful, open culture and informal set up.
Role : We're looking to hire a COO's office special initiatives - to come and program, manage the day to day operations of customer care team and core operations, and also drive some strategic operation projects at GIVA.
Responsibilities:
-Should have a mindset of customer first approach and is able to create/drive projects which improves customer experience
- Ability to manage large teams (the person will be managing a team of 100+ associates)
- Build operational excellence including improvement in current processes, response times, TAT adherence, CSAT as well as internal quality metrics, etc
- Excellent people management skills, strong ability to build relationships
- Is process and data oriented
Experience:
4-5 years of experience in relevant field.
Educational qualifications:
Graduate
Interview Process:
HR round
Face to Face Technical round
