Refund & Cancellation Policy
All purchases are final. You can cancel a posting at any time, but payments are non-refundable.
Last updated: 27 July 2026
The short version
All purchases on Mintly are final. Job credits and plans are non-refundable, whether or not a credit has been used. You can stop a live posting whenever you want, but stopping it does not return the credit or the payment.
No refunds
- Job credits and plans are sold on a non-refundable basis.
- Unused credits are not refunded, including when an account is closed, by you or by us.
- A "lifetime" plan means the credits do not expire. It is still non-refundable.
- We do not offer change-of-mind refunds, trial refunds, or pro-rata refunds for unused credits.
Cancelling a job posting
You can close a live posting at any time from your dashboard. Closing a posting stops new applications immediately. It does not return the credit, refund the payment, or delete applications you have already received.
Duplicate or incorrect charges
This is the one exception, and it is the correction of a billing error rather than a refund. If you were charged twice for the same purchase, or charged for a plan that was never activated on your account, tell us and we will reverse the erroneous charge in full.
Email support@trymintly.com with the payment ID shown on your receipt and we will trace it.
Before you buy
Because purchases are non-refundable, please review the plan, the number of job credits, and how long a posting stays live, all shown at checkout, before you pay. If you are not sure which plan fits, contact us first and we will help you choose.
Taxes
Prices for Indian customers include GST, and a GST invoice is emailed after every successful payment.
Questions
Email support@trymintly.com from the address on your Mintly account and we will help.