Job Description

• Help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
• Answers incoming calls and emails from customers.
• Establishes trust.
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Skills

• Excellent communication skills including active listening.
• Service-oriented
• Proficient computer skills
• Communication skills
• High Fluency in English 

Interview process

• Technical Round
• HR Round