The role includes travelling to branches to train new joiners, assess existing staff, and support the organisation’s Learning & Development strategy.
Responsibilities
• Conduct training on diamonds, gemstones, metals, hallmarking, and product
features.
• Travel to store locations for new joiner onboarding and in-person training.
• Train staff on invoicing processes, billing software, documentation, and store
SOPs.
• Assess existing staff through observation, tests, and performance evaluations.
• Deliver sales, luxury customer experience, and clientelling training.
• Develop L&D materials: manuals, SOPs, e-learning, and presentations.
• Identify skill gaps and design improvement plans.
• Ensure compliance with certifications, process standards, and brand guidelines.
• Collaborate with HR and Retail teams to manage training schedules.
Requirements
• Strong jewellery and gemology knowledge.
• L&D skills: content design, facilitation, coaching, and evaluation.
• Excellent communication and presentation skills.
• Ability to travel frequently across locations.
Interview Process
1. HR Round
2. Manager Round
Job Role
Employment Type
Full Time
Category
Retail Sales Executive
Job Requirements
Experience
3 years
Skills Required
Retail Sales Executive
Luxury customer experience
Sales closing techniques
Consultative Sales
Customer Support
POS systems
Education Requirements
MBA, Bachelor’s degree in Business Administration, Operations.
