Responsible for outbound and inbound calls, customer follow-ups, and maintaining accurate customer records to support sales and engagement activities.
Responsibilities
• Manage incoming leads from online platforms, social media, and company
website, ensuring timely follow-ups and conversions.
• Handle customer inquiries through chat, email, calls, and WhatsApp with a
consultative sales approach.
• Build strong customer relationships to drive repeat business and referrals.
• Maintain and update lead/customer data in Zoho, CRM, SAP and ensuring
accuracy and proper tracking.
• Understand customer requirements and provide personalized jewelry
recommendations.
• Share product details, pricing, and offers with potential clients, ensuring
complete clarity.
• Work closely with the marketing team to provide insights on customer
preferences and lead quality.
• Achieve and exceed monthly/quarterly sales conversion targets.
• Assist with after-sales support including order tracking, payment coordination,
and addressing customer concerns.
• Stay updated with jewelry trends, collections, and industry insights to pitch
effectively.
Requirements
• Proven sales conversion skills with at least 2+ years in online sales/customer
acquisition (jewelry industry preferred).
• Proficiency in Zoho, CRM (ORM), SAP or similar tools.
• Excellent communication skills (English & Hindi; regional language is a plus).
• Strong negotiation, persuasion, and problem-solving abilities.
• Ability to multitask and manage multiple leads/customers simultaneously.
• Customer-first attitude with a focus on building trust and long-term relations.
Interview Process
1. HR Round
2. Manager Round
Job Role
Employment Type
Full Time
Job Requirements
Skills Required
Customer relationship management
Luxury customer experience
Sales closing techniques
Counter Sales Executive
Education Requirements
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum 2 years’ experience in online sales (jewelry, luxury, or e-commerce
industry preferred).
