Malabar Gold Jobs: Manager Guest Relations- Mangalore

Responsibilities

• Responsible for all Customer Relations functions of jewellery.
• Strategic planning for improvement of customer satisfaction levels and maintain reports.
• Overall responsibility of all customer complaints resolution, rectification, and report to the Regional Office.
• Target customer delight.
• Improving customer walk-ins by developing various programs.
• Develop High Networth Individual (HNI) customer network
  Monitor customer satisfaction reports and trends.
• Upgrade personal and company image to stimulate maximum customer appeal.
• Manage front office and customer relations.
• Welcome customers with a pleasant attitude and enquire about their requirements.
• Must have the skill to understand the customer’s requirement and guide them accordingly with good hospitality.