Counter Sales Executive

Job Responsibilities

• Welcome & direct customers
• Provide accurate information on our Jewellery (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products within the store
• Ensure display & VM are fully stocked
• Manage returns of merchandise
• Service our Loyalty Program Clients
• Promote Saving Programs to all walk-in clients
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Job Requirements

• Minimum 1 year of experience in Jewellery
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Followup with Walk-in clients for closure of sales
• Knowledge of inventory stocking procedures
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

Interview Process:

HR round