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Ergode jobs: VRM in Kolkata
Kolkata, West Bengal, India
Upto 12 LPA
Full Time
Mid-Level (3+ years)
Job Description
At Ergode, vendor management is a commercial leadership responsibility, not an administrative function. We're looking for someone who combines the analytical thinking of a business analyst, the commercial instincts of a business-development professional, and the communication maturity of a key account manager. The Vendor Relations Manager is the business and relationship owner for assigned vendor partners — not a coordination, follow-up, or account-servicing role. You'll act as a business analyst and commercial advisor for each account: understanding how the vendor makes money, what problems they're facing, what they expect from Ergode, and what Ergode needs from them in return — then using that understanding to find the negotiation and growth levers that work for both sides. The goal is measurable improvement in revenue, margin, assortment, pricing, and commercial terms.
Preferred Experience
• E-commerce, retail, marketplaces, consumer brands, distribution, or supply chain background. • Exposureto Amazon,Walmart, eBay, Shopify, or similar marketplaces. • Experience with vendor pricing, rebates, procurement terms, or channel expansion. • CRMfamiliarity (HubSpot, Zoho, Salesforce) and strong Excel/Google Sheets proficiency. • Experience running quarterly/annual business reviews; applied use of AI tools for analysis and workflow automation.
Preferred Experience
• E-commerce, retail, marketplaces, consumer brands, distribution, or supply chain background. • Exposureto Amazon,Walmart, eBay, Shopify, or similar marketplaces. • Experience with vendor pricing, rebates, procurement terms, or channel expansion. • CRMfamiliarity (HubSpot, Zoho, Salesforce) and strong Excel/Google Sheets proficiency. • Experience running quarterly/annual business reviews; applied use of AI tools for analysis and workflow automation.
Responsibilities
1. Understand the Vendor's Business: Develop deep knowledge of each vendor's model, products, competitors, and strategic priorities. Identify key decision-makers, where they have excess capacity or growth ambitions, and maintain a documented account strategy for every major vendor. 2. Serve as the Vendor's Business Analyst: Analyze performance by SKU, category, and geography, benchmarked against competitors. Translate data into clear recommendations — shared with the vendor directly, not just filed internally. 3. Develop a Vendor Growth Strategy: Build a structured growth plan per strategic vendor — pricing, rebates, incentive programs, payment terms, freight support, inventory commitments, marketplace authorization, geographic expansion, exclusivity, promotional participation, returns support, and new distribution opportunities — prioritized by value and feasibility. 4. Own Commercial Negotiations: Lead negotiations using facts and history. Develop SKU-wise counterproposals instead of cold rejection or blanket acceptance. Know when to hold firm, compromise, or escalate. 5. Build Strong Vendor Relationships: Develop trusted relationships with owners, senior leaders, and operational stakeholders. Run structured business reviews, communicate difficult messages clearly, and maintain the relationship even through disagreement. 6. Drive Business Development Within Accounts: Treat every account as a continuing BD opportunity — expand assortment, channels, and territories; identify new brands or divisions and seek introductions to additional decision-makers within the vendor's org. 7. Coordinate Internal Execution: Work with pricing, procurement, supply chain, catalog, and finance to ensure agreed terms are implemented. Resolve internal bottlenecks and escalate commercial or relationship risks promptly. 8. Manage Vendor Performance & Risk: Track revenue, profitability, inventory, and service levels. Flag early signs of decline, reduce dependency risk from vendor concentration, and ensure compliance with marketplace, legal, and documentation requirements. 9. Use Data, CRM & AI Effectively: Maintain accurate pipelines and account notes in CRM. Use Excel/dashboards for analysis and AI tools for research, prep, and automating routine reporting.
Requirements
• 3–8years in vendor management, key account management, business development, category management, procurement, sales, or commercial operations. • Strong business-analysis capability and commercial judgment; comfortable with revenue, pricing, margins, rebates, inventory, and ROI. • Excellent written and verbal English; demonstrated experience managing senior external stakeholders. • Strongnegotiation andinfluencing skills — able to build relationships while holding firm commercial positions. • Experience independently managing and growing accounts, converting data into practical commercial actions. • Comfortable working an evening/night shift aligned with US business hours.
Job Role
Employment Type
Full Time
Job Requirements
Experience
Mid-Level (3+ years)
Skills Required
Business Development Manager
Data Entry Operator
Gemologist
Product knowledge (diamonds, gemstones, metals)
Consultative Sales
Clienteling & VIP management
Upselling & cross-selling
CRM & clienteling
Analytics (GA4, Mixpanel)
Marketplace management
About Company

Ergode
View Company Profile
Ergode jobs: VRM in Kolkata
ErgodeKolkata, West Bengal, India
Upto 12 LPA
Full Time
Mid-Level (3+ years)
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