We are looking for an experienced Sr. Collections Specialist to manage B2B collections for US-based clients. The role involves handling outbound/inbound calls, ensuring timely payments, and maintaining strong client relationships while improving cash flow.
Responsibilities
š Collections & Client Communication
Handle B2B collections for US clients via calls and emails
Follow up on outstanding invoices and ensure timely payments
Maintain professional communication with international clients
š° Accounts Receivable Management
Monitor aging reports and prioritize collections
Resolve billing discrepancies and disputes
Ensure accurate documentation of all interactions
š Reporting & Tracking
Maintain collection records and update CRM/ERP systems
Share daily/weekly reports on collection status
Track KPIs such as DSO (Days Sales Outstanding)
š¤ Cross-Functional Coordination
Coordinate with finance and sales teams for issue resolution
Work closely with accounts team for reconciliation
Requirements
3ā6 years of experience in US collections (B2B voice process preferred)
Strong communication skills (English mandatory)
Experience in handling international clients
Good understanding of accounts receivable processes
