Grown Diamond: Sr. Collection Specialist in Mumbai

We are looking for an experienced Sr. Collections Specialist to manage B2B collections for US-based clients. The role involves handling outbound/inbound calls, ensuring timely payments, and maintaining strong client relationships while improving cash flow.

📞 Collections & Client Communication Handle B2B collections for US clients via calls and emails Follow up on outstanding invoices and ensure timely payments Maintain professional communication with international clients 💰 Accounts Receivable Management Monitor aging reports and prioritize collections Resolve billing discrepancies and disputes Ensure accurate documentation of all interactions 📊 Reporting & Tracking Maintain collection records and update CRM/ERP systems Share daily/weekly reports on collection status Track KPIs such as DSO (Days Sales Outstanding) 🤝 Cross-Functional Coordination Coordinate with finance and sales teams for issue resolution Work closely with accounts team for reconciliation

3–6 years of experience in US collections (B2B voice process preferred) Strong communication skills (English mandatory) Experience in handling international clients Good understanding of accounts receivable processes

Graduate (Commerce preferred)