Job Description- 

 Retail Operations 

• Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff  to ensure that the store targets are met  
• Ensure adequate level of staffing in the store as per store manpower matrix and take  appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded  appropriately and effectively monitored 
• Monitor the indents for the stock as per SOP on the merchandising systems and ensure  optimization  
• Ensure implementation of Golden Harvest as per the policy; coordinate with the corporate  teams to enhance the effectiveness and reach of the scheme  
• Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS  awareness programs etc. and ensure maximum customer 
• Ensure the maintenance of stock level and its replenishment as per the sales and customer  preferences. 
• Assess the ageing of stock and product Mix as per the market preferences within the store  and coordinate with the merchandising team for optimization  
• Manage customer queries and complaints as per the company guidelines; Identify and  engage with high profile and regular customers to extend better services  
• Collate and relay customer feedback to the corporate teams like the merchandising, retail  operations etc. to improve customer satisfaction and store ratings  
• Participate in product meet periodically and select the products as per the prevailing trend  and customer demands  
• Ensure resolution of customer complaints and ensure quick resolution by engaging with the  relevant teams  

Retail Marketing / BTL Activities 

• Develop the annual marketing plans and BTL activities along with the Store Manager & Store  Manager 
• Propose activity for the retail initiatives in stores and marketing support in terms of VM  updation, gift with purchase introduction & promotions etc.  

Sales Planning & Tracking 

• Implement reporting & review mechanisms to track operational performance and ensure  course correction & corrective action, as appropriate. 

Organisation (Culture, Training & Staffing) 

• Conduct interviews for the selection of store staff with coordination from the HR teams and  regional teams  
• Drive a culture of diversity, performance and transparency in the store and ensure the  employees in the store are engaged.  
• Mentor and develop staff using a supportive and collaborative approach.

Required Skills 

• Responsible, Action & Result Oriented with strong initiative & sense of ownership. 
• Good leadership, team  management, coaching skills with excellent communication. 
• Customer-centricity, Market Knowledge, Employee Engagement, Result Driven, Strategic Planning, 
• Management Proficiency, Customer Relationships, Verbal Communication. 
• Minimum 05 Yrs. in organized Retail with at least 1year as team lead  
• Age : 25 – 30Yrs 
• Qualification : Preferably Graduate