HOQ jobs: Receptionist in Mumbai

Greet and welcome visitors, clients and guests in a courteous and professional manner. Manage the reception desk and ensure visitors receive the right assistance. Handle incoming and outgoing calls, transfer calls to the appropriate person and take accurate messages. Operate and manage multi-line phone systems and office intercoms. Maintain visitor records and ensure all visitor and security protocols are followed. Receive, sort and distribute incoming mail, couriers, packages and deliveries. Coordinate meeting room bookings and assist with meeting arrangements when required. Ensure the reception area, waiting area and common areas are clean, organized and presentable. Coordinate with office boys and monitor their attendance, daily responsibilities and reporting. Support basic administrative activities such as data entry, document filing and record maintenance. Handle office stationery requests and assist with stationery and office-supply inventory tracking. Maintain relevant front-office records, registers and documents. Assist employees and visitors with basic office-related requirements. Coordinate with the Admin and HR teams for assigned tasks and day-to-day office requirements. Handle unexpected situations at the front desk calmly and escalate issues to the concerned person when required. Maintain professional phone and visitor etiquette at all times. Ensure office equipment such as printers, scanners, intercoms and other front-office equipment is used properly. Follow company policies, office procedures and security guidelines.

2–5 years of experience in reception, front desk, administration or another customer-facing role. Candidates with 2–4 years of relevant front-desk/reception experience will be preferred. Experience handling multi-line phone systems and front-office operations. Good verbal and written communication skills. Strong professional phone etiquette. Ability to interact confidently with clients, visitors, employees and external vendors. Presentable, courteous and well-groomed personality. Positive attitude with a strong customer-service mindset. Ability to manage multiple tasks and prioritize work effectively. Should remain calm and professional while handling unexpected situations. Good coordination and interpersonal skills. Ability to work independently as well as with the Admin/HR team.

Graduate in any discipline preferred. Diploma or relevant certification in Office Administration, Hospitality, Front Office Management or a related field will be an advantage.