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Jr Customer Relations Executive

KBS Creations - Jewelry ManufacturerMumbai, Maharashtra, India₹0 per monthPosted 9/21/2022
Mumbai, Maharashtra, India
₹0 per month
Full Time
3 yrs exp
1.9k views
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Job Description

We are looking for an experienced customer relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships.

 

Customer Relations Job Responsibilities:

 

  • Monitor relationships with existing customers through CRM systems. 
  • Ensure the CRM system provides an effective sales funnel. 
  • Develop and implement marketing techniques that will drive new customers. 
  • Set specific marketing strategies to retain customers.
  • Creating emails and other content as part of a wider marketing campaign. 
  • Answering customer queries and dealing with complaints.
  • Support the Senior CRM manager to define and develop the retention strategy
  • Keeping customers updated on the latest products in order to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.

 

Customer Relations Executive Job Skills:

  • Graduates preferred
  • A minimum of 1+ years experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • Maintain a positive attitude focused on customer satisfaction.

 

Customer Relations Job Interview Process:

 

HR Round

Face to face Technical round

Job Role

Employment Type

Full Time

Job Requirements

Experience

3 years

Skills Required

Customer Relationship Officer

About Company

KBS Creations - Jewelry Manufacturer

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KBS Creations - Jewelry Manufacturer logo

Jr Customer Relations Executive

KBS Creations - Jewelry Manufacturer
Mumbai, Maharashtra, India
₹0 per month
Full Time
3 yrs exp

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