Malabar Gold Jewellery Job: Tele Callers in Noida

Responsibilities:

• Inform customers about company's products/services and offers
• Manage outbound customer calls in a timely manner
• Identify customers’ needs and wants, clarifying information whenever possible
• Ability to be on phone for a long time and familiar using dialer systems
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sales team for closing.
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.

Requirements:

• Bachelor's Degree with 0-3 years experience.
• Proven experience as a tele-sales representative or any other relevant experience.
• Excellent knowledge of the English language.
• Good knowledge of computer programs like (CRM software) and other telephone systems
• Proven track record of successfully meeting sales quota over the phone.

Interview process:

HR Interview

Face - Face technical round.