Job Description

The Store Manager is responsible for the overall operations of the store, including sales performance, team management, customer experience, and adherence to company processes. The role requires a hands-on leader who can drive footfall conversion, manage a sizeable team, and deliver on targets.

Candidate Profile

- Age: 28 to 35 years

- Qualification: Graduate

- Total retail experience: 5 to 7 years

- Experience as Store Manager: 2 to 3 years

Responsibilities

Lead, manage and motivate a store team of a minimum of 15 to 20 members
Achieve monthly and annual sales targets and track target vs. achievement
Monitor and improve key retail metrics: walk-ins/conversion, average ticket size and average basket size
Handle and resolve customer complaints effectively to ensure a positive customer experience
Plan and execute in-store promotions and customer experience initiatives
Ensure thorough adherence to store processes, SOPs and product management (stock, display, merchandising)
Analyze sales and store data to identify trends, gaps and improvement areas
Conduct team briefings, coaching and performance reviews
Maintain store standards, cleanliness and visual merchandising

Requirements

Ability to manage a team of a minimum of 15 to 20 people
Good communication skills
Strong analytical skills
Ability to manage customer complaints
Exposure to retail, promotions and customer experience management
Thorough knowledge of store adherence processes and product management

Retail Knowledge

Product knowledge
Walk-ins and conversion
Average ticket size
Average basket size
Target vs. achievement

Basic Maths

Calculation of discounts
Cross multiplication

Store Manager
Luxury customer experience
Sales closing techniques
Inventory management
CRM & clienteling
Visual merchandising
Omnichannel retail
Complaint resolution
Performance marketing (Meta, Google Ads)
Upselling & cross-selling

About Company

Stonex-Mia By Tanishq

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