Sunny Diamonds is looking for a friendly, well-groomed, and customer-focused Guest Relations Associate (Greeter) to be the first point of contact for customers visiting the showroom. The ideal candidate will ensure every guest receives a warm welcome, coordinate customer flow with the sales team, and maintain a premium showroom experience. Freshers with excellent communication skills or candidates with experience in hospitality, aviation, or customer service are encouraged to apply.
Responsibilities
Customer Experience
Welcome customers with warmth and professionalism.
Create a positive first impression for every showroom visitor.
Understand customer requirements and direct them to the appropriate sales executive.
Ensure customers receive prompt assistance with minimal waiting time.
Guest Relations
Manage customer flow during peak hours.
Coordinate appointments and visitor movement within the showroom.
Assist customers with basic queries and showroom information.
Maintain excellent hospitality standards throughout the customer journey.
Showroom Standards
Ensure the reception and entrance area remain clean and presentable.
Maintain personal grooming and professional appearance at all times.
Support showroom events, launches, and promotional activities.
Team Coordination
Work closely with Sales, Billing, and Store Operations teams.
Assist in maintaining a smooth customer experience across departments.
Requirements
Freshers or candidates with up to 6 months of experience.
Experience in hospitality, aviation, retail, or customer service is an advantage.
Excellent communication and interpersonal skills.
Pleasant personality with a customer-first attitude.
Well-groomed and professionally presentable.
Ability to work in a premium retail environment.
Customer Support
Luxury customer experience
CRM & clienteling
Attention to detail
Complaint resolution
Clienteling & VIP management
Upselling & cross-selling
Retail Sales Executive
Personal shopper
Visual merchandising
Education
Minimum 12th Pass.
Graduate preferred.
Hospitality or Aviation qualifications will be an added advantage.