Sunny Diamonds is seeking a detail-oriented Stock & Order Exchange Executive to manage showroom inventory, customer orders, stock transfers, and product exchanges. The ideal candidate should have experience in inventory management, order coordination, and stock reconciliation, preferably in the jewellery or retail industry.
Responsibilities
Inventory Management
Maintain accurate inventory records and stock levels.
Conduct daily stock verification and reconciliation.
Coordinate stock movement between showroom, warehouse, and other branches.
Ensure proper tagging and storage of jewellery.
Order Management
Process customer orders accurately and efficiently.
Track order status and ensure timely delivery.
Coordinate with production, warehouse, and logistics teams.
Maintain order documentation and ERP updates.
Exchange & Returns
Handle product exchanges and returns according to company policies.
Verify products before processing exchanges.
Coordinate replacement orders and customer communication.
Documentation & Reporting
Update inventory and order details in ERP/POS systems.
Prepare stock reports, exchange reports, and inventory summaries.
Support monthly stock audits and inventory reconciliation.
Cross-functional Coordination
Work closely with Sales, Billing, Warehouse, and Operations teams.
Resolve inventory discrepancies and ensure stock availability.
Requirements
2–4 years of experience in inventory, stock management, or order processing.
Jewellery or retail industry experience preferred.
Good knowledge of inventory control and stock reconciliation.
Experience with ERP software and MS Excel.
Strong organizational and analytical skills.
High attention to detail and accuracy.
Inventory management
Attention to detail
Customer Support
CRM & clienteling
Store operations
Sales closing techniques
Product knowledge (diamonds, gemstones, metals)
Complaint resolution
Upselling & cross-selling
Luxury customer experience
Education
Graduate in Commerce, Business Administration, Supply Chain, or a related field.
ERP or Inventory Management certification will be an added advantage.