Titan jobs: Lead Jockey in Pune

The Regional Omni-Channel Sales Executive will own the complete online-to-offline customer journey by managing digital leads, improving showroom conversions, training store teams, monitoring CRM performance, and driving regional sales growth through effective lead management and retail coordination.

Omni-Channel Lead Management Take complete ownership of online lead management across the assigned region. Monitor lead allocation and ensure every enquiry is attended to promptly. Track customer journeys from enquiry to showroom visit and final purchase. Improve lead conversion rates through continuous follow-up and process optimization. Ensure zero lead leakage by monitoring lead ageing and response timelines. Maintain high customer satisfaction throughout the buying journey. Sales & Revenue Generation Drive retail sales generated through online enquiries. Support showroom teams in converting digital leads into successful sales. Monitor store-wise lead conversion performance and identify improvement opportunities. Work towards achieving regional sales and conversion targets. Increase customer appointments and showroom footfall from digital channels. Retail Store Coordination Coordinate with Store Managers and Lead Champions across assigned stores. Ensure standardized lead management processes are followed. Conduct regular store visits to review lead performance. Resolve operational challenges affecting lead conversions. Support newly opened stores in implementing omni-channel processes. Training & Development Train Lead Champions on lead handling best practices. Conduct onboarding sessions for new sales teams. Educate showroom staff on CRM usage, customer engagement, and follow-up techniques. Refresh teams regularly on lead conversion strategies and customer service standards. Identify training needs and recommend development initiatives. CRM & Lead Tracking Ensure accurate lead updates in CRM systems. Monitor response time, follow-up schedules, appointments, and closures. Generate daily, weekly, and monthly lead performance reports. Maintain complete documentation of lead status and customer interactions. Analyze sales funnel performance and recommend improvements. Customer Experience Ensure customers receive a seamless online-to-offline buying experience. Coordinate appointment scheduling and showroom visits. Monitor customer feedback and recommend improvements. Support stores in delivering premium customer service. Regional Activities Participate in retail campaigns, regional marketing initiatives, exhibitions, and promotional events. Coordinate with marketing teams to improve lead quality. Support local store activation programs. Assist in launching new omni-channel initiatives. Performance Monitoring & Reporting Prepare regional sales and lead conversion reports. Analyze KPIs including: Lead Response Time Appointment Ratio Walk-in Conversion Sales Conversion Revenue Generated Lead Ageing Present business insights and improvement plans to management.

3–6 years of experience in Omni-Channel Sales, Retail Operations, CRM, Lead Management, or Customer Relationship Management. Experience in Jewellery, Luxury Retail, Fashion Retail, Consumer Durables, or Premium Retail will be preferred. Strong understanding of CRM systems and digital lead management. Excellent communication and relationship-building skills. Strong analytical and reporting abilities. Comfortable travelling extensively across retail stores. Ability to manage multiple stores simultaneously. Good presentation and training skills. Strong problem-solving and coordination abilities. Experience handling online customer enquiries and retail conversions will be an advantage.

Graduate in any discipline. MBA in Marketing, Retail Management, Sales, or Business Administration will be an added advantage.