Responsibilities:

• Assist customers with inquiries related to products, orders, and services.
• Handle export-related documentation and procedures efficiently.
• Coordinate with international clients to ensure smooth communication and transactions.
• Maintain and update customer records for export orders.
• Collaborate with internal teams to resolve customer issues promptly.
• Ensure compliance with international shipping and export regulations.

Requirements:

• Previous experience in customer service or a similar role.
• Knowledge of export processes and documentation is essential.
• Excellent communication skills in English (written and verbal); knowledge of additional languages is a plus.
• Strong organizational skills and attention to detail.
• Familiarity with jewellery products or the industry is preferred but not mandatory.
• Proficiency in MS Office and CRM tools.