Company Overview:
Join a reputed CAD Jewellery Company in Dahisar, Mumbai. We are looking for a dedicated Customer Service Executive to handle client interactions, support the design team, and ensure smooth communication with both domestic and international clients.

Position: Customer Service Executive
Location: Dahisar, Mumbai
Experience: 5 Years

Key Responsibilities:

• Handle client queries and provide timely updates on jewellery design projects.

• Coordinate with the CAD design team to ensure client requirements are met.

• Maintain records, manage data, and prepare reports using Excel.

• Provide excellent customer service and professional communication.

• Ensure smooth workflow and follow-up for domestic and international projects.

• Support administrative tasks and online correspondence efficiently.

Job Requirements:

• Minimum 5 years’ experience in customer service or related roles.

• Strong computer skills, including Excel and full internet proficiency.

• Excellent English communication skills, both written and verbal.

• Ability to multitask, organize, and manage client communications professionally.

• Experience in jewellery or CAD industry preferred.

Education:
Graduate in any discipline, preferably with coursework or knowledge in computer applications.

Why Join Us:

• Work in a creative and professional CAD Jewellery environment.

• Opportunities to handle international clients.

• Growth-oriented role with skill enhancement in client communication and service.