Jewellery jobs · Mumbai
Jewellery customer service jobs in Mumbai
Mintly lists 32 live jewellery customer service jobs in Mumbai, 2 of them from official employer career sites, updated 15 Sep 2026. STAC Fine Jewellery | Online Store, The CAD Co Jewellery Designing Company and Uma Ornaments, Leading Jewellery Manufacturer have the most open roles on Mintly. Roles that state a salary mostly advertise up to ₹12,000 to ₹16,500 a month.
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Jewellery customer service jobs in Mumbai answer the questions buyers ask after the sale and before it: orders, repairs, exchanges, certificates and online purchases.
Calls and chat · Orders and returns · After sales service
Updated 15 September 2026, from the newest role on this page.
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- 32
- Open roles
- 27
- Employers hiring
- Not yet measured
- Posted in the last 30 days
- ₹12,000
- Median advertised pay a month
Latest jewellery customer service jobs in Mumbai
The newest 6 of 32. Search has the rest, already filtered to this page. Some roles here are jobs from official employer career sites: those apply on the company website.
The CAD Co Jewellery Designing Company
We are seeking an experienced Customer Service Executive with a strong background in the jewellery industry to manage customer interactions, resolve queries, coordinate service requests, and ensure a seamless customer experience.
Uma Ornaments, Leading Jewellery Manufacturer
Location: Mumbai Experience: 2-3 Years Salary: Up to ₹25,000 CTC Job Description: UMA Ornaments seeks a Customer Support Executive to manage client communications, order tracking, and internal coordination. The candidate must be detail-oriented, fluent in English, and proficient in Excel. Responsibilities: Handle customer queries via calls and emails. Coordinate with production and dispatch teams. Maintain Excel reports and client communication records. Ensure customer satisfaction through timely updates. Requirements: 2-3 years’ experience in customer service (preferably jewellery). Strong communication and organizational skills. Proficiency in MS Excel and internet usage. Education: Graduate in any field.
Company Overview: Join a reputed CAD Jewellery Company in Dahisar, Mumbai . We are looking for a dedicated Customer Service Executive to handle client interactions, support the design team, and ensure smooth communication with both domestic and international clients. Position: Customer Service Executive Location: Dahisar, Mumbai Experience: 5 Years Key Responsibilities: Handle client queries and provide timely updates on jewellery design projects. Coordinate with the CAD design team to ensure client requirements are met. Maintain records, manage data, and prepare reports using Excel . Provide excellent customer service and professional communication. Ensure smooth workflow and follow-up for domestic and international projects. Support administrative tasks and online correspondence efficiently. Job Requirements: Minimum 5 years’ experience in customer service or related roles. Strong computer skills , including Excel and full internet proficiency . Excellent English communication skills , both written and verbal. Ability to multitask, organize, and manage client communications professionally. Experience in jewellery or CAD industry preferred. Education: Graduate in any discipline, preferably with coursework or knowledge in computer applications . Why Join Us: Work in a creative and professional CAD Jewellery environment . Opportunities to handle international clients . Growth-oriented role with skill enhancement in client communication and service.
Lukson Jewels Private Limited
Key Responsibilities Handle incoming customer queries via phone, email, chat, and social media in a polite and professional manner. Provide accurate product information, order status updates, and after-sales support. Resolve customer complaints efficiently and follow up to ensure complete satisfaction. Maintain records of customer interactions and transactions. Coordinate with internal departments (sales, logistics, etc.) to resolve issues quickly. Collect customer feedback and share insights to improve our products and services. Requirements Bachelor’s degree or equivalent preferred. Prior experience in customer service (jewelry/fashion industry preferred). Excellent verbal and written communication skills in English and Hindi. Knowledge of Marathi is a plus. Strong problem-solving abilities and attention to detail. Proficient with MS Office and customer service software (CRM tools). Positive attitude and ability to work well in a team.
Uma Ornaments, Leading Jewellery Manufacturer
Role and Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about our products, services, and policies. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to improve overall customer service experience. Assist in the processing of orders, returns, and exchanges. Requirements: Proven experience in a customer support role is preferred. Excellent communication skills in English and Hindi. Additional languages are a plus. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Proficient in using customer support software and Microsoft Office Suite. High school diploma or equivalent; additional qualifications will be an advantage
SkechersSign up to apply
Customer Care Executive role at Skechers in Mumbai, handling queries and complaints on third-party payroll through Spectrum.
How much do jewellery customer service jobs in Mumbai pay?
Advertised monthly pay in the jewellery customer service jobs in Mumbai listed on Mintly, by experience.
- All roles28 roles
₹12,000 to ₹16,500 a month, median ₹12,000 (about 1.4 lakh a year)
- Mid level23 roles
₹12,000 to ₹15,000 a month, median ₹12,000 (about 1.4 lakh a year)
How this is measured: the top of each advertised salary range, across 28 open roles on Mintly that state a figure, counted on 15 September 2026. Bars show the middle half of roles; the mark is the median. 2 roles that say only "as per experience" or similar are not counted.
About jewellery customer service jobs in Mumbai
Customer service in jewellery handles questions about some of the most expensive things people buy. Mumbai brands with online stores and large showroom networks hire service staff to resolve order, delivery, repair and exchange queries patiently and accurately.
What the work involves
- Answering customer calls, chats and emails about orders and products.
- Logging repairs, exchanges and returns and following them to completion.
- Explaining policies on old gold exchange, buyback and certificates.
- Escalating complaints and closing the loop with the customer.
How to get hired
- Experience in customer support, ideally for retail or ecommerce.
- Patience and clear communication in English and Hindi.
- Care with records, since many queries involve high value orders.
Service executives move up to team lead and then customer experience manager. Product knowledge picked up in service also helps people move into showroom sales or CRM roles. Some brands promote service staff into training roles for new joiners. Calm handling of a difficult query about a valuable piece is the skill employers remember at appraisal time.
What skills do jewellery customer service jobs in Mumbai ask for?
How many of the jewellery customer service jobs in Mumbai ask for each skill. Each one opens the matching roles.
Which companies are hiring for jewellery customer service jobs in Mumbai?
Employers with the most open jewellery customer service jobs in Mumbai on Mintly.
Preparing for a jewellery customer service interview?
Practise the questions employers ask for this role, with tips from Mintly’s interview preparation.
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Guides for jewellery customer service careers
Showroom salesJewellery Store Manager Career Guide-
A Store Manager in jewellery retail is responsible for much more than opening the showroom and checking sales numbers. You are managing people, customers, stock, daily operations and, in many cases, the pressure of hitting targets every month.
Career growthRetail Career Path: From Sales Associate to Store Manager
If you are working in retail today and wondering what comes next, this guide walks through every stage of the journey from Sales Associate to Store Manager, what employers expect at each level, and the habits that move people forward.
GemologyDiamond Knowledge Guide for Jewellery Sales Professionals
A practical guide designed for jewellery sales associates, retail executives, bridal consultants, and store managers who want to confidently explain diamonds, build customer trust, and increase diamond jewellery sales.Questions
Mintly lists 32 live jewellery customer service jobs in Mumbai as of 15 September 2026. The number changes as employers post and close roles, and this page counts them each time it loads.
27 employers have open jewellery customer service jobs in Mumbai on Mintly as of 15 September 2026. The ones hiring most are listed on this page, and each links to its own openings.
Across 28 jewellery customer service jobs in Mumbai on Mintly that state a salary, the top of the advertised range is typically ₹12,000 to ₹16,500 a month, with a median of ₹12,000 (about 1.4 lakh a year). Counted on 15 September 2026; 2 roles that say only "as per experience" are left out.
Across the jewellery customer service jobs in Mumbai currently listed on Mintly, the skills that come up most often are Customer Support, Complaint resolution, CRM & clienteling, Luxury customer experience and Customer relationship management. This is counted from the job descriptions themselves rather than from a survey.
Most of the jewellery customer service jobs in Mumbai on Mintly today ask for mid-level experience: 24 of 30 roles, about 80%, as of 15 September 2026.
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Both. Brands with online stores run call and chat teams from head office, while showrooms have service desks for repairs, exchanges and certificate queries.
English and Hindi are expected; Marathi and Gujarati are a plus for Mumbai customers. Some brands serving all of India look for southern languages too.
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