CAD Co jobs: Customer Service Executive Mumbai

🤝 Customer Relationship Management Handle customer inquiries through phone, email, WhatsApp, and online channels Provide accurate information regarding products, orders, services, and policies Build and maintain positive customer relationships Ensure prompt resolution of customer complaints and concerns 💎 Jewellery Customer Support Assist customers with product-related queries, repair requests, exchange processes, and after-sales services Coordinate with sales, inventory, production, and logistics teams for customer requirements Track customer orders and provide timely status updates Ensure high levels of customer satisfaction and service quality 💻 System & Data Management Maintain customer records and service logs accurately Update CRM systems and internal databases regularly Generate reports related to customer service activities Manage online customer requests and support tickets 📊 Reporting & Documentation Prepare daily, weekly, and monthly service reports Maintain documentation related to customer interactions and issue resolution Analyze recurring customer concerns and suggest process improvements Ensure accuracy in data entry and reporting 🌐 Online & Administrative Support Work efficiently with web-based systems and online platforms Handle email correspondence professionally Coordinate with internal departments to ensure timely customer support Assist management with service-related reports and operational tasks

4–5 years of experience in Customer Service within the Jewellery Industry Strong computer proficiency and ability to work with multiple systems Advanced working knowledge of Microsoft Excel Excellent internet and online platform navigation skills Strong verbal and written English communication skills Customer-focused approach with problem-solving abilities Ability to multitask and manage priorities effectively

Graduate in Commerce, Business Administration, Arts, or related field Additional certifications in Customer Service or CRM will be an advantage