Carat Lane Jewellery job: Store Manager in Chennai

Key Responsibilities:

• Store Operations: Ensure smooth daily operations, including opening and closing procedures, inventory management, and adherence to company policies.
• Sales Management: Drive sales targets and ensure exceptional customer service standards are met. Develop strategies to improve sales and customer satisfaction.
• Team Leadership: Recruit, train, and manage a team of sales associates. Motivate and support staff to achieve individual and store goals.
• Customer Service: Maintain high standards of customer service by handling customer inquiries, complaints, and feedback professionally.
• Merchandising: Oversee the visual merchandising of the store to ensure it aligns with brand standards and attracts customers.
• Financial Management: Monitor store finances, including budgets, expenses, and financial reports. Ensure cost-effective operations without compromising quality.
• Compliance: Ensure the store complies with all legal, safety, and health regulations.

Requirements:

• Experience: Minimum 3-5 years of experience in retail management, preferably in the jewellery or luxury goods sector.
• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Proven ability to meet sales targets and manage budgets.
  • Proficiency in MS Office and familiarity with retail management software.
• Personal Attributes:
  • Detail-oriented with strong organizational skills.
  • Ability to work under pressure and handle challenging situations.
  • Passionate about jewellery and customer service.